Find out how you can submit queries and lodge complaints regarding our product or services. Our grievance policy details our dispute resolution methodology. Eyowo believes in providing excellent service and strives to be sincere and transparent in its approach to customer service and support to sustain and achieve business growth.
Your trust in us is of paramount importance to us and we would never place our personal growth before your interest. This Policy aims to minimize instances of customer complaints, grievances, and disputes through a channelized approach of review and redress. Your feedback will help us in identifying shortcomings in our product features and service delivery. Your satisfaction is our main objective in our strive to build a healthy customer relationship and deliver excellent service.
This policy aims at minimizing instances of customer complaints and grievances through proper service delivery and prompt redress of customer grievances. Eyowo has developed a procedure for the prompt attention to the grievances of the customers in respect of various issues by setting up a “customer support” and “a dispute resolution mechanism”. The following are the underpinning principles of this policy: