Frequently asked questions

Need some help in using Eyowo or do you have any questions? Here’s everything you need to know.

  • What is Eyowo?

    Eyowo is a digital solution that helps you achieve simple day-to-day financial transactions. To use Eyowo, simply create an account here and you’re on your way to making your first transaction in seconds. Technically, you already have an Eyowo account. Find out here!

  • Is it secure?

    All transactions on Eyowo are secure. This helps us prevent unauthorized access to your account. Contact us immediately via if you have noticed any unauthorized activity on your Eyowo account.

  • How can I recover my password?

    If you are having issues signing into your account because you forgot your username or PIN, you can retrieve your details by clicking on “forgot password” on the login page.

  • Where can I use Eyowo?

    A lot of digital and traditional stores are collecting payments with Eyowo. You can also use Eyowo to pay flight tickets, bills, hotel bookings etc. You can send funds to anyone in Nigeria with Eyowo. All you need is their phone number. Sending money has never been this seamless.

  • Can I use Eyowo if I don’t have a smartphone?

    You don’t need a smartphone to receive payments. You only need to have a working and NCC-registered phone number to receive and make payments.

  • Is it possible for me to send money to the wrong person?

    Every time you send money using Eyowo, you get the chance to verify the name of the recipient before confirming the payment, so you can check you’re sending money to the right person. We advise you to verify receiver’s details properly before sending!

  • What happens if my mobile phone is lost or stolen?

    It isn’t possible to send a payment using Eyowo without your app’s password or transaction code. In case this happens, please log on to Eyowo on the web in order to secure your account.

  • How do I add a card/link my bank account to my Eyowo account?

    You can add a bank card to your Eyowo account. This typically happens during onboarding. You can also view and manage your card/bank authorizations from your profile section.

  • How do I send payments using Eyowo?

    To make a payment, you need to log into Eyowo and either select the contact you wish to pay or manually enter their mobile number.

    Every time you send money through Eyowo, you get to verify the name of the recipient, so you can check you’re sending money to the right person. Once you’re satisfied, press send and you’ll receive confirmation straight away that your payment has been sent.

  • Why Should I Trust Eyowo?

    Eyowo is bringing relief to both the banked and unbanked, to all those who struggle in long bank queues to carry out simple financial transactions.

    With Eyowo, the complaints associated with transactions that ought to be simplified is totally eliminated. You asked for it, we delivered.

Experience Eyowo now

Join over 3,000,000 people who spend, send, receive, save and borrow money with just their phone number.